Return Merchandise Authorization (RMA) Process

If a customer should require returning a product to IONODES for credit or repair, we require that the customer follow the following steps:

1. Download the RMA form from: IONODES_RMA_FORM.xlsx
2. Fill out all fields of the RMA form
3. Email the RMA form to support@ionodes.com

The RMA team will evaluate the RMA request and provide an RMA number when the RMA is authorized. Customers must return the products, following guidelines indicated in the RMA form. IONODES will issue repair, replacement or credit once the RMA return is processed.